Director Account Management
Graebel Companies Inc.
Prague, Czech Republic
před 4 dny

Job Description

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world.

They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world.

When it comes to service, we set the bar for exceptional and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity.

We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service.

If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.

Required Skills

Principal / Essential Duties and Responsibilities

  • Accountable for client facing strategic management of a client or portfolio of clients, majority of them having multiple product lines (domestic, international, household goods).
  • Coordinates periodic business reviews with clients, work with client to provide value added solutions to their identified goals.

  • Manages a team which supports the client with various daily tasks. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives
  • Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction.
  • Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication

  • Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of a new client or new services for an existing client.
  • Drive financial health of assigned clients. Identify and help drive incremental revenue / growth opportunities, including but not limited to regional expansion of services delivered, manage receivables, and client related travel cost.
  • Supports sales efforts as needed.
  • Required Experience

    Required Skills & Experience

  • Bachelor's Degree in Business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education
  • Minimum 7 years of professional relocation industry experience with at least 4 years of previous account management experience.
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