Junior Specialist Customer Technical Support or Specialist Customer Technical Support
Vodafone Limited
Chrudim,Czech Republic
před 16 dny

Position characteristics

Provides efficient service to internal customers by providing on-line / off-line support, solves complex incoming requests from internal customers.

Solves and supports key technical processes, provides analysis to solution of technical problems to internal customers. Provides one-

by-one cleansing activities with advanced tools and simple mass corrections prepared by senior colleagues.

What will you do here?

  • Solves complex incoming requests.Keeps updating knowledge about existing services and correction tools (Cookbook).
  • Participates in on-call duty rotation. It is required to be available on site for emergencies on short notice.
  • Performs assigned tasks in order backlog and inconsistencies cross all systems and supervises their solving, creates incidents and provides data corrections.
  • Escalates communications of technical problems.Makes and ensures internal communication of planned and unplanned outages.
  • Actively cooperates on creating and updating the processes, improvement of the processes, cooperation on projects. Cooperates with other departments, mainly technology departments.
  • Provides on the job training and mentoring of Junior Specialists CCTS.
  • Works to ensure customer satisfaction and achieve departmental key performance indicators.
  • Works with high quality and efficiency according to set rules and targets.Provides correct and qualified information to the external and internal customers.
  • Resolve complaints to senior management with technical / process issues.
  • What knowledge and skills do we expect?

  • Excellent knowledge of MS Excel
  • Advanced knowledge of key VF systems, also from database point of view (Siebel, Kenan, Tibco, Surepay)
  • Knowledge of VF system architecture and relations
  • Good knowledge of SQL
  • Advanced technical skills
  • English - the ability to read and write
  • Experience in relevant position : At least 2 years of experience in telecommunications, preffered in VF CZ
  • Strong problem solving skills
  • And we offer you

  • Work in inspiring and cooperating team environment
  • Very interesting remuneration package
  • Wide range of benefits (5 weeks of holidays, sick days, lunch vouchers, benefit points system, ...)
  • Great opportunity of professional development
  • Employment Type : Fixed Term Contract

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