BrnoOur client (Cisco Gold Partner) providing global network implementation and support solutions to world-class organizations is looking for IT Support Analyst, who is willing to build a career within networking and support to work variable shift patterns within Global Network Operations Facility in Brno, Czech Republic.
Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you! Do not hesitate to apply now for a fantastic opportunity to relocate to Brno and working for a Cisco Multinational Partner! POPIS POZICE Creation of trouble tickets for customers and taking ownership of faults through to resolutionEnsuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLALiaison with suppliers and customers in relation to fault resolution and control the repair processDirect customer and account team interface providing day to day network supportManage initial trouble investigation, isolation and steady state recoveryAssists users to identify and solve connection / communication problemsBook out tickets to telco vendors for access circuit trouble investigationProvide regular status updates to enterprise and internal customerPROFIL KANDIDÁTA Technical Skills : Background in maintenance within the Network areaHelpdesk ExperienceBasic data Network skills (CCENT)Soft Skills : Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of managementAbility to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed SLA;
or to other 3rd party as necessaryAbility to work well under pressure, set priorities and comfortable making decisionsAdvanced English and French language skills (B2+ as a minimum)NABÍZÍME Opportunity to work for stable international companyTechnical development related to the roleGood quality work-
life balance with plenty of cultural and active opportunitiesVibrant international team1 extra week of holiday (5 weeks in total)Meal vouchersPrivate medical care with English speaking personnelSpecial discounts for gyms, opticiansKONTAKT Jana Dvořákovájana.dvorakova experis.cz