Enterprise Customer Success Manager with French
Citrix Systems
Prague, Czechia
před 1 dnem

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

In this position, you will be an energetic, hardworking, insightful and tech-savvy Enterprise Customer Success Manager and you will partner with a targeted list of our largest and most strategic customers throughout their journey to ensure they maximize the value of their Wrike investment.

As a business processes strategist and change management advisor, you will be focusing on helping our customers unlock their teams’ potential and do the best work of their lives.

Position Overview

It will be your job to understand your customers’ goals, offer tailored advice on best practices and strategies, and be the voice of the customer within our organization.

In the Enterprise team, you will be accountable for the renewals and expansion of customers year-over-year in partnership with the wider account team.

You will work alongside other talented and passionate CSMs in an environment that prizes a growth attitude, mutual support, and creative problem-solving.


  • Leverage industry expertise and credibility to establish key senior VP and executive-level relationships and open discussions across the account.
  • Develop understanding of their strategic and transformation plans and become a trusted advisor providing new and innovative insights which support their critical business outcomes.

  • Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities
  • Conduct Executive Business Reviews (EBRs) to assess progress against targets, resolve opportunities for improvement, and measure impact of Wrike against executive priorities and communicate clear ROI
  • Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
  • Partner with our marketing team to identify references and case studies
  • Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
  • Quarterback your accounts by supervising multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.
  • Basic Qualifications

  • Bachelor’s degree
  • Extensive professional experience in a customer-facing role
  • Proficient in English and French
  • Preferred Qualifications

  • Strong verbal and written communication skills : able to present complex ideas in an accessible and engaging way
  • Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Wrike’s financial impact
  • Strong executive presence and facilitation skills : able to lead effective C-Level conversations around business optimization and transformation
  • Passionate about guiding / instilling knowledge in others
  • Willing to dive into technical details of a product to understand it thoroughly
  • Phenomenal people skills : genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
  • Proficient project manager, overseeing and driving several concurrent initiatives within an account and / or across a portfolio of accounts
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • High degree of Accountability & Ownership
  • Able to travel as needed
  • What you’re looking for :

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

    If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area :

    Customer Success Management

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