Network Operation Specialist / L0 Engineer
Prague, Czechia
před 21 hodinami

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

Want to be a part of our team?

We are looking for an IT service professional with orientation in ITIL processes and networking. ITIL foundation, CCNA or other networking certificates are a big plus.

The primary responsibility of our Operations Specialist is to ensure that our client IT infrastructure and systems remain operational.

Managing ticket queue, resolving 1st line technical incidents and requests, distributing tickets across a team of certified network experts.

What you will do :

Managing ticket queue, team mailbox and other ITIL service coordination tasks

Communicating with users and 3rd party service providers

Ensuring ticket quality and compliance with defined process rules across the team

Basic troubleshooting of and resolving of incidents based on defined documentation

Implementation of simple service requests and changes

What will make you a good fit for the role?

What will make you a good fit for the role?

Basic orientation in IT services

Willingness to learn new things

Good level of English is a must

German language would be an asset

Willingness to work 24x7 (nights, weekends, public holidays >

shift rotation)

Certifications - nice to have :

Cisco CCNA

Other certificates or experience with the following is a plus but not essential : Cisco CCNP, HP ATP / ASE, Aruba ACMA / ACMP, Aruba CWNA, F5 SE, BlueCoat Certified Professional, Fortinet, Aruba WLAN and / or HP switches, DNS / DHCP, Server administration (Windows, Linux), Software Defined Networking (SDN), C-RAN (Cloud Radio Access Networks), Network Feature Virtualisation, Network Intrusion Prevention Systems (NIPS), Quality of Service (QoS), Airmagnet Wifi Analyzer.

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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