Design, implement and maintain end-to-end solutions with the ability to manage cloud-infrastructure components, network configuration and development.
Build tools to reduce occurrences of errors, enable automation and improve customer experience.
Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them.
Investigate and resolve technical issues.
Manage continuous improvement and continuous development tools with team.
Design procedures for system troubleshooting and maintenance.
Main characteristics (Challenges)
Work in a quick changing environment
Ability to work in multiple applications
Ability to develop solutions involving extensive data
Ability to drive cloud and network configurations ensuring that the requirements are setup in the best possible manner.
Prioritizing workload in order to ensure achievement of daily targets
Ensuring customer service quality
Key dimensions (Headcount, turnover, ZBB)
Design and develop successful, high-quality solutions in a timely manner
Understand whole scope that has to be automated.
Understand for each process what is the expected outcome and its criticality for the business
Coordinate with internal stakeholders the development incl. planning, UAT
Run experiments on new and existing features, ability to learn new technologies and influence the team to constantly implement modern solutions
Mentor and train other engineers throughout the company and seek to continually improve processes companywide.
Develop software to integrate with internal back-end systems.
Perform root cause analysis for production errors.
Develop scripts to automate visualization.
Test implemented designs.
Improve infrastructure development and application development.
Follow all best practices and procedures as established by the company.
Handle code deployments in all environments.
Monitor metrics and develop ways to improve.
Provide technical guidance and educate team members and coworkers on development and operations.
Build, maintain, and monitor configuration standards
Work directly with the global DevOps team to test system integrity.
Key contacts (Internal External)
Global DevOps team
Automation deployment manager
RPA / VBA developers
IT / IS managers
Global Cloud Support Team
Subject matter experts (SME)
Analyse the large amount of activity data to drive the insight of user behaviour and best way to identify relevant data and convert it into information aligned with business decision making.
You will work with consultants, clients and internal teams to prepare data analyses and models that help solve client problems and deliver significant measurable impact.
Creating, maintaining and versioning API’s in MuleSoft integration platform or similar.
Working with SQL Server and related technologies to allow the creation of and the support of data migrations and transformations.
Design, configure and drive end-to-end implementations with the ability to respond to cloud and network queries.
Run experiments on new and existing features. Ability to learn new technologies and influence the team and leadership to constantly implement modern solutions.
Analysing and understanding the business processes based on process documentation and deep and wide discussion with process owners.
Knowing clearly how the process works including all variations in the path, the systems used, the variability on the process input side and the expectations on the process output side towards the process customer.
Designing automated process solutions in accordance with standard design principles and conventions. Solution design includes ability to split (slice and dice) the process into parts that can and cannot be automated, to gain as much automation potential from every process, as well as being able to propose process changes that will increase the automation potential and decrease future maintenance and operation cost.
Creating and maintaining solution documentation that is easy to understand even for a new person in case the developer is replaced.
Supporting existing processes and implementing change requirements as part of a structured change control process.
Creating and documenting test procedures and scenarios for the pre-UAT phases.
Supporting the Operational Teams during the UAT and rollout phases.
Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.
Since automated workload will result in decrease of positions in operations, any situation when solution stops working will result in more work than people available, and thus it will be extremely important that the developer is able to quickly fix any issue that can happen with the developed automation.
Working within project planning constraints, communicating any identified project risks and issues to the delivery / project manager accordingly and providing inputs to the change control process.
Working with various departments to create and develop systems within the company. From creating and implementing systems software to analysing data to improve existing ones to increase productivity in the workplace.
Ensure compliance with BSC standards, AB InBev policies and SLAs
Create and maintain a positive work environment
Ensure delivery of business results by meeting or exceeding all SLAs
Ensure compliance with all safety procedures and safety training requirements
Initial training, internal training plan, ability to work and fully comprehend various IT-systems
Assist relationship building within the BSC, business unit and customers
Assist in establishing and maintaining appropriate relationships with third party providers
Cooperate with other BSC teams to ensure compliance with cross-team responsibilities
Qualifications and Technical competencies required
Able to work on own initiative and prioritize workload effectively
Advanced experience with working in SAP environment is advantage
2+ years experience on server and cloud implementations (Redis, Apache, Azure Cloud services, Docker, NGINX)
MS Office with high emphasis on Excel
Project Management is advantage
Business Analyst work experience is an advantage
Experience with working in a Shared Service Centre environment is an advantage
Analytical and problem solving skills
Good organizational and coordination skills
Sense of urgency
High level of service mindset
Resilience and high stress-level tolerance
Lives the company’s values
Good understanding of APIs, and integration experience with databases.
Experience with machine learning concepts, including supervised and unsupervised approaches; neural network and deep learning experience a strong plus
Experience on server and cloud implementations (Redis, Apache, Azure Cloud services, Docker, NGINX ).
Experience in working with large datasets and relational databases (SQL).
BluePrism robotics software is advantage
Advanced MS Office skills (ability to develop VBA automations in Excel / MS Access)
SAP knowledge is advantage
Basic understanding of all other ABI systems web based (Glass, SalesForce, TMS ) is advantage
Experience in working with large datasets and relational databases (SQL) is advantage;
Fluent English in speaking, reading and writing
Fluent in a second language (German, Dutch, French, Italian, Spanish) is an advantage.