Jr Global Integration Svcs Architect
ADP
Prague, Hlavni Mesto Praha, CZ
před 6 dny

Role objective :

As a member of ADP’s GIC Client Service team, the Global Integration Architect will be responsible for our global integration clients : for managing the issues resolution process and co-ordination of global-regional activities within defined SLA’s (service level agreements) and not addressed by contractual standards

  • Responsibilities :
  • Provide service / support to customers using HCM integration with client’s HR system of record on global platform

  • GUIDING PRINCIPLES Responsible for client relationship regarding the global integration services Expected to co-ordinate internal communication across all Integration Service teams for the particular clients between EMEA, NA & APAC regions Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.
  • Responsible for managing global Change request Process and co-ordinate all regional / local service teams where local involvement is needed (global & local system maintenance and testing co-ordination) Responsible for consistency message and quality level of Client Service across all 3 regions Become a global CS single point of contact to the client global counter part’s team for any discussion topics related to global functionality
  • TECHNICAL RESPONSIBILITIES
  • Lead regular calls with clients to review global / local integration tickets
  • Deliver a design and mapping for global integration tickets
  • SPOC for any integration related topics for the clients and SRM / SCP at global level
  • Advise clients on best practise of design and mapping on their SOR
  • Facilitate super user training on integration
  • Provide input to Global SRM and SCP for business review meetings
  • Support integration consultants on reviewing, analysing and designing complex issues and Change Requests
  • With the support of PM (when needed), co-ordinate technical activities related to the client integration issues & Change Requests across : all live GV / CSL payroll service teams eTime, Benefits, SF (for full scope), Insight Dashboard GETs and GSO (SFTP, SSO, authentication, GDPR, etc.
  • Products and SOR (WorkDay, Oracle, SuccessFactors) Implementation projects (GSD , PS, PM)
  • Cooperate with above teams to avoid regression on live data and processes when new integration features are deployed by ADP product or by SOR (WD, OR, SF)
  • Cooperate with GTT in regression testing after monthly Feature Pack
  • Inform clients on new integration features released by ADP product
  • Review and validate documentation provided by Implementation during Transition to Service
  • PROBLEM RESOLUTION
  • Take ownership of regular reviews of all open global tickets and regular updates to the client global team with the support of GSDM
  • Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him / her by the first line relation center
  • Analyze the problem on a global level, estimates and proposes the resolution process with the possible support of product management
  • Take responsibility in co-ordination of all regional application support teams to deliver one global solution to the client
  • Manage the configuration and test the changes and then ensure that they get available for the client
  • Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM / PY functionality Participate in transition process between implementation phase to service support phase and review the learning points Participate in defining cross functional service scope, responsibilities and delivery list with client
  • Ensure Internal communication and further co-ordination Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures Co-ordinate configuration and testing communication with local service application teams
  • III. Qualifications :

    Experience / Skills :

  • Fluency in English (oral and written)
  • Strong client service orientation
  • Good analytical skills
  • Ability to train and coach
  • Perfect understanding and practice of HR processing procedures
  • Ability to work in a team environment
  • Excellent verbal and written communication skills
  • Strong initiative and enthusiasm
  • PC literate (Windows, Excel, Word)
  • knowledge and practice of Client Relationship Management tools
  • Perfect understanding and practice of global HCM processing procedures including global payroll solutions (previous SAP / SF / Oracle / WorkDay experience needed)
  • Minimum 4 years of relevant experience
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