SAP Concur: Services Consultant for Travel Team with German
SAP Concur
Prague 5, CZ, 158 00
před 4 dny

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP Concur :

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses.

By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.

Job Overview :

The SAP Concur Services Consultant is a product expert supporting our SAP Concur Travel customers. A successful individual in this position will provide ongoing consultancy and assist with maintenance on customers’ core system configurations, help clients stay abreast of planned updates and new features while managing their expectations by understanding the key business drivers and their prioritization.

Responsibilities :

  • Provide consultancy on client’s travel solution according to the needs of the customer and within the scope of SAP Concur’s products / services
  • Help modify and maintain configuration at a macro level as well as specific features and functionality at a modular level
  • Provide guidance and position best practice recommendations to the customer to ensure an optimized solution
  • Liaison with client team members and SAP Concur internal resources to ensure understanding and clear communications
  • Maintain regular meetings with the client, discuss : goals, priorities, product roadmap, monthly releases and position additional services to optimize their solution
  • Perform a detailed analysis of system configurations as and when required
  • Deliver training / knowledge to customers on data imports and extracts in / out of SAP Concur
  • Work with technical resources where applicable to ensure the necessary infrastructure is in place
  • Escalate issues to designated specialists and / or cross-functional teams to ensure issues are addressed in an efficient manner
  • Manage client expectations by understanding the key business drivers and their prioritization
  • Document detailed functional and technical business requirements from the client. Provide guidance on the translation of these requirements into enhancement requests where applicable
  • Creating, Monitoring, Updating and Closing cases and projects
  • Assist in identifying usage gaps to increase adoption levels
  • Develop and maintain functional and technical product knowledge
  • Position Requirements :

  • Business level of communication English and German is essential (verbal and written)
  • Experience with Travel Management and / or Online Booking tool required
  • Knowledge of one or more GDS highly desirable
  • 1 year+ experience with SAP Concur Travel Solution is a plus
  • Experience with Consulting in a client facing environment is desired
  • Highly developed communication and negotiation skills
  • BA / BS or equivalent experience is desired
  • Ability to pass a background check and to Travel when required
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID : 312184 Work Area : Customer Service and Support Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations :

    Job Segment : SAP, ERP, Consulting, Database, Cloud, Technology

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