L1 Network Support Engineer with CCNA
NTT Ltd.
Prague, Czech Republic
před 2 dny

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?The primary responsibility of Network Support Engineers is to provide a service to clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end-users by managing incidents to resolution.

The Network Support Engineer focuses on higher level of support for more complex network incidents, requests, problems and events.

Working at NTT Monitoring They ensure that the assigned infrastructure is configured, installed, tested and operational.

In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. They will also take responsibility for ensuring that the software is installed and configured according to business requirements.

The Network Support Engineers identify problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail.

They liaise with all stakeholders including vendors, carriers, and colleagues to expedite the diagnosis of errors, incidents, events, and problems and to identify a resolution.

Support They investigate the support calls assigned to them and identify the root cause of incidents, events, and problems.

They ensure the efficient and comprehensive resolution of incidents, events and requests, usually documenting the problem resolution and troubleshooting steps.

This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members.

They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership of managing the incident, event or problem to resolution.

They provide continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by NTT procedures.

Incident, problem, request and event management They assist in analyzing, assigning and escalating the support calls. They also provide telephonic support to clients where required.

They are required to identify the problem, incident or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying and selecting the appropriate solutions, including the development of a workaround plan.

They ensure the implementation of a resolution and recovery, ensuring compliance with the relevant processes and policies.

What you should have : full CCNA certification At least 5 years of work experience in networking (mainly support for Cisco devices) deep knowledge of routing and switching Willingness to work on shifts 24x7 Enterprise experience English - written and spoken What will make you a good fit for the role?

What we offer : permanent contract variable yearly bonus we can help you to become a certified professional 5 weeks of vacation 3 sick days per year Notebook and mobile phone Lunch allowance 55 CZK / day Contribution to the pension insurance in the amount of 1,000 CZK monthly Cafeteria Benefity system : 400 CZK monthly Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year Over standard healthcare language courses Multisport card Refreshment (fruit, coffee, tea), monthly company lunches and many more

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