SAP Concur iXp Intern - Service Coordinator with German
SAP
Prague 5, CZ, 158 00
před 3 dny

Requisition ID : 278860

Work Area : Customer Service and Support

Expected Travel : 0 - 10%

Career Status : Student

Employment Type : Limited Part Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

  • Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
  • Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  • Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.
  • About the team

    We are a group of 20 multicultural individuals with more than 9 different nationalities. Last year, we onboarded from our Prague office over 150 customers located on different markets such as France, DACH (Germany, Austria, Switzerland), New Markets (Nordics, Italy, South Africa ) and provide excellence in customer service delivery.

    We also love gathering and spend time together either for a barbecue on our rooftop terrace, by participating in sports activities like the Spartan race, attending activities organized by our Best Social Committee or simply catch up around a few beers after work on Fridays! And if we can’t meet in person, we connect virtually with coffee, drinks, we play games or we just chat.

    Or, if allowed, we meet outside and do some outdoor activities together.

    What you’ll do :

    Position title : SAP Concur iXp Intern Service Coordinator with German

    Location : Prague, Czech Republic

    Expected start date : May 1st, 2021

    The role is about :

  • Onboarding of new customer or partner projects : facilitates data gathering for the implementation
  • Validating and defining expectations and scope of work

    Escalation management : coordination and documentation of customer escalations

    Triage : review and appropriate routing of service requests

    Handoff to Support : managing transition processes between Implementation and Support

    Acts as a point of contact for Post-Implementation Services

    Any other similar task or responsibility as may be reasonably required

    We will support you by :

    Providing you an extensive training.

    Giving you the opportunity to learn from the most experienced mentors.

    Assigning you a dedicated Buddy starting from Day 1

    We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives

    Who you are :

    We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

    Requirements :

    Obtaining university degree

    English and German : Business Fluency in spoken and written form.

    Ability to be self-directed and work independently

    Task-oriented

    Excellent communication skills

    Strong organizational skills

    Good analytical and problem-solving skills

    Tools Overview (MS Office)

    Follow SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

    WHAT YOU GET FROM US

    Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

    SAP'S DIVERSITY COMMITMENT

    To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.

    If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas : Careers.

    NorthAmerica sap.com or Careers.LatinAmerica sap.com, APJ : Careers.APJ sap.com, EMEA : Careers sap.com).

    Successful candidates might be required to undergo a background verification with an external vendor.

    Additional Locations :

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