Senior Application Support Specialist – ServiceNow
DHL EXPRESS
Prague, Praha, hlavní město, Czech Republic
před 5 dny

About the role :

As ServiceNow Consultant you will become part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department.

You will provide consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc to ensure that a robust maintainable service.

What you will do :

  • Investigate problems and other requests for support and determines appropriate actions
  • Liaise with staff responsible for the development of system enhancements to overcome known problems
  • Delivers application support within Service Level Agreements to ServiceNow business user according to ITS processes with the main focus on Incident and Problem Management
  • Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external supplier
  • Coordinate activities and communicate with impacted stakeholders as per incident management process
  • Maintain and gain current knowledge of supported applications
  • Support delivery of build projects through its lifecycle UAT, TAT, RTP and post implementation support
  • Seek to continuously improve efficiency within supported applications
  • You should have :

  • Advanced level of communication skills in English both written and spoken
  • Positive attitude, commitment to teamwork and sensitivity to cultural differences
  • Strong analytical thinking with strong drive to solve problems / problem-solving skills
  • Ability to prioritize and multi-task in a fast paced, changing environment to achieve goals and deadlines
  • Must display evidence of customer focus as a prerequisite for this post, plus the ability to work with minimal supervision in a fast paced environment Must have Techinical Experince :
  • SERVICENOW :

  • Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
  • Past experience with instance upgrade and patching is a plus, but not required
  • Hands on experience with ServiceNow CSM, ITSM, and Service Portal
  • 1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management) What we offer :
  • Great team of IT professionals and possibility of technical development
  • Modern offices in Chodov
  • Home office possibilities
  • Permanent contract
  • Pension plan contribution, Long-term Sickness Insurance
  • CAFETERIA employee benefit program with wide selection of benefits from Edenred
  • Extra week of holiday (25 days / year), 6 Self-sickness days / year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
  • Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program
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