Service Desk Analyst with Czech, English and Polish
Kabel 1 informační technologie s.r.o.
před 1 dnem
source : Hitprace

Do you want to work for the global IT department? Are you interested in dynamically developing IT technologies? Do you like meeting people from different countries and cultures?

The position requires you to be the single point of contact for users for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in Service Desk system.

You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include :

Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently

Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams

Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required

Jaké jsou u nás benefity?

Extensive trainings (technical and soft skills)

4 weeks of vacation

Meal vouchers, multisport card, language courses

Mobile phone with company tariff


  • A good knowledge of Windows 10
  • Oracle
  • Active Directory
  • Microsoft applications (including Office and Outlook / Exchange)
  • desktop and laptop hardware
  • software deployment technologies
  • remo
  • Very good language skills English
  • Czech and Polish C1 another language is an advantage (German
  • French)
  • Česky - domluvit se
  • Anglicky - domluvit se
  • Úroveň : Junior
  • SŠ Vzdělání
  • Výhodou

  • Experience in a similar position is an advantage. ITIL support and delivery processes are an advantage
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