Change and Service Request Manager for NNIT
Prague, Czech Republic
před 12 dny

As our newChange and Service Request Manager you will play a vital part both in relation to our customersand internally in our Global Projects team.

We are focused on customer requestsand process optimization within both Service Request and Change RequestManagement. You will be based in our Prague office.

Your responsibilities asChange and Service Request Manager

We expect youto have a personality and experience that enables you to handle a variety of changesand service requests. You will be working in global matrix organization,possessing the ability to gain respect from across the organization and beingable to demonstrate business results, where high level of independence &individual initiative combined with a high degree of personal drive to ensuremarket share and development of NNIT’s business with the customer is expected.

You will be responsible for :

  • Processing customer requests for various enhancements, including the urgent ones
  • Evaluating requests using the Service Catalogue
  • Taking overall responsibility and ownership of requests, and managing related key performance indicators
  • Both internal and external communication, planning and coordination of implementation
  • Approving or rejecting requests including follow-up communication to involved stakeholders
  • KPI reporting and ad-hoc reporting
  • If necessary, conducting training and managing improvements within entrusted areas
  • Your qualifications andexperience

    You areflexible and take initiative to secure you meet your results and havepreferably already proven this in previous positions.

    You are able to work andcollaborate in a global environment.

    Further we expect :

  • Minimum 2 years ofprofessional work experience on a service manager position - preferably changeand service request management
  • Experience working in a corporate environment following ITIL processes
  • Proficiency at stakeholder management
  • Understanding of what itmeans to work in an international environment with different cultures
  • Positive attitude including high motivation skills
  • Strong communication and presentation skills
  • Fluent English (written and spoken)
  • Employeebenefits

    We offer anattractive salary package according to your experience and seniority. Yourdedication and results are additionally rewarded with personal performancebonuses.

    We also offer you :

  • Theopportunity to work in a multicultural company
  • Friendly anddynamic work environment
  • Educationalcourses & training
  • Opportunitiesto learn and grow within a company or in other areas like soft skills,leadership, etc.
  • Mealvouchers
  • MultiSport cardenabling free entry to 362 sport facilities in Prague
  • Cafeteria
  • Flexiblestart / end of working hours
  • Occasionalwork from home
  • Foreignbusiness trips
  • Languagecourses of Czech for foreigners
  • Fresh fruitand tea / coffee in the office
  • CorporateEvents (Friday breakfasts, Friday bars, Kick-off party, Summer party)
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