Are you passionate about improving the experience of our employees? Are you interested helping a business accomplish its strategic goals?
Are you excited about collaborating with partners across multiple countries? Do you have an ability to look across multiple projects and see connection points that others might miss?
If so, we would love to talk to you about a role with the Ops Engagement Team.
Engagement Leaders are focused on the HR Directors in their region understanding their business objectives and understanding how the Employee and Candidate Services organization (ECS) supports the business and HR team’s ability to meet these objectives business goals become shared goals.
As a Regional Engagement Leader, you will act as the liaison between business senior HR leadership and the ECS organization driving expansion, continuous improvement, and utilization of centralized HR support teams.
Engagement Leaders also play a critical role removing barriers that may block teams from meeting our shared objectives. You will work directly with the business teams and with the Service Delivery teams to bring solutions to remove barriers.
Engagement Leaders are also responsible for a regional Program Manager who leads specific initiatives to scope solutions with a business, partner on centralization or standardization initiatives, and focus on implementation of services effectively bridging between business and service delivery teams.
Core activities :
Establish partnerships and collaborate with key regional and local HR leaders throughout the supported business line(s) to help define and execute initiatives to improve efficiency, quality, and cost, while reducing employee frustration.
Define scope of new service requests and shepherd these requests through the scoping, impact assessment, and prioritization process.
Serve as an active conduit for the voice of our customers, helping to surface concerns and challenges to the Employee Services organization leadership.
Ensure visibility of in-flight projects and roadmap priorities between Employee Services and the supported business lines.
Establish a deep functional knowledge of supported business lines and collaborate with HR partners and service teams to develop solutions that meet the unique needs of the business while generating a net benefit to the company.
A successful candidate will have the skills to :
Build trust, influence and credibility with a matrixed set of stakeholders across the supported business lines, as well as within the Employee Services organization.
Utilize a wide-ranging toolbox of engagement strategies and tactics to diplomatically navigate complex situations, challenging interactions, and conflicting priorities to maintain alignment and progress.
Exhibit exceptional communication skills and instincts with stakeholders at all levels. Deliver concise and effective messages to a variety of audiences with the right detail and timing.
Push back against external and internal pressures to ensure that decisions are made in the best interest of the company and that commitments are maintained.
Apply strong judgment and contextual awareness to be able to act with a high degree of autonomy.
Examine costs, benefits, and tradeoffs across multiple customer groups to assess impacts and benefits of proposed projects.
Rapidly develop a deep knowledge of the Employee Services organization and Global Services Catalog, as well as the operational realities of supported business lines.
Look across initiatives and collaborate with other Regional Engagement Leaders to identify opportunities for global standardization and efficiencies.
Analyze and weigh both quantitative data and qualitative feedback to identify gaps, generate insights, and develop strategies to increase service awareness and usage.
Balance big picture thinking with the employee experience
Support change management and communication activities
Analyze and review service delivery health and trends with partners in the supported business
5-10 years of relevant experience
Strong project / program / portfolio management skills
Exceptional verbal and written communication skills
Ability to build relationships and work cross-functionally with HR, businesses, and technical teams
Self-starter, able to independently assess priorities and deliver high quality results in an ambiguous environment
Bachelor’s degree or equivalent
Written and verbal English fluency
Ability to travel up to 20%
Experience with centralized HR processes and systems
HR experience in Operations or Customer Service organizations
Ability to speak multiple languages
Experience working closely with senior-level leaders
Knowledge and application of change management and / or process improvement methodologies
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions
International work experience