Customer Care Representative
AVG
Prague, Czech republic
před 12 dny

Job Description :

AVAST Software (www.avast.com), maker of the world's most popular antivirus, protects more than 400 million computers and mobile devices with our security applications.

In business for over 25 years, AVAST is one of the oldest companies in the computer security business, with a portfolio covering everything from free antivirus for PC, Mac, and Android, to premium suites and services for business -

offered in about 40 languages.

Based in Prague, Czech Republic, with offices i.e. in the USA, Canada, Germany, the Netherlands or Taiwan, Avast Software employs some of the brightest new talent in the IT industry, from around 30 different nations.

You will become a member of our multicultural in-house customer care team and help maintain top Avast customer experience.

What you will do :

  • Support Avast customers with technical issues (email, forum)
  • Process and maintain orders for new and current customers
  • Support post-sales license operations like refunds, license extensions
  • Analyze technical issues escalated from 1st level support teams
  • Using internal systems to report bugs / errors / feedback
  • Closely cooperate with 3rd level support and development teams
  • Help testing new product and product updates (from the user’s point of view)
  • What we need :

  • Great communication skills
  • Native English language (knowledge of another language like Spanish, Portuguese, German, Russian or French is a plus )
  • Good troubleshooting skills and analytical thinking
  • Advanced knowledge of MS operating systems
  • Knowledge of Mac OS, Android and iOS operating systems
  • Willingness to learn
  • Quickly adapt into new environment
  • Independent, reliable person
  • What we offer :

  • Great benefits : food and drink provided all day by the company, game room, music studio, fitness center, golf simulator, library, great training system and much more
  • Flexible working hours, home office
  • Cafeteria benefit system, multisport card
  • 25 days of holiday, 5 sick days
  • The chance to join a major global tech company
  • Many opportunities for professional growth
  • An amazing and truly international work environment
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