Customer Service Specialist
ALCON CZE
Prague, Czech Republic
před 1 dnem

Major Accountabilities

  • Communication with customers.
  • Procesing orders from the customers.
  • Customer claims processing, keeping claims records Administrative work (mailing, files keeping).
  • Support to field force sales information, samples.
  • Communication with planning, warehouse, finance dpt.
  • Pharmacovigilance and Medical Device Vigilance requirements, including adverse events, events of special interest and product complaints reporting to the Local Vigilance Representatives.
  • Competency Profile : Customer focus

    Planning and Executing

    Problem identification and Resolution

    Specific Professional Competencies :

  • Leadership across the organization based on role expertise and
  • Influencing skills

  • Strategic Thinking - business and economic environment deep
  • understanding and its impact on organization

  • Internal and external customer service-driven attitude
  • Strong analytical skills - business planning and control
  • Result orientation - business expertise - resource allocation experience
  • P / L broad overview and in depth understanding
  • Drive financial and process compliance across the organization - strive for simplicity within the compliance processes Experience in ensuring internal ethical and financial compliance controls
  • Understanding of financial reporting and tax to be able to demand high quality services from internal provider
  • SAP understanding and experience
  • Self-confident, good communication and presentation skills
  • Czech language (written and spoken)
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