Job description :
Outsourcing professionals work on projects across a range of business processes, business applications and information technology.
They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources.
Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery locations around the world.
Role summary :
The Team lead is responsible for driving the overall vision and strategy, program and processes, creating delivery organization for the outsourced project.
This person works with the client business and Accenture team leadership to address overall strategic and tactical business objectives and to ensure appropriate skills, knowledge requirements and behavior requirements are being addressed and measured for the client through the delivery of service.
This person oversees the measurement of the performance and how the overall team and project is performing compared to required SLAs.
This person is also providing guidance on transforming the organization of the client through continuous improvement and innovation plans.
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Range of Responsibilities
Track and measure all Service Level Agreements and report these to the leadership team and client team on a weekly, monthly and quarterly basis.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.