Based in Prague, Czech Republic, Mitel is looking for a customer focused professional to provide highly visible technical customer support to clients and internal teams.
The Director, EMEA Support Operations will build and operate a Shared Services Centre and collaborate across departments to support customers, partners, sales, services and strategic initiatives. Main Responsibilities
Responsible for a monthly recurring revenue target quarterly.
Lead a team of Project managers, programmers, and infrastructure engineers.
Responsible for achieving a high level of customer satisfaction for the service deployed and delivered by the team.
Oversees the execution and completion of UCaaS solutions projects in the cloud.
Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction.
Provides budget analysis, labor planning, and coordination of activities between client and company personnel.
Monitors project completion from initiation through delivery to meet revenue and cost projections.
Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
Typically utilizes management skills more than technical skills.
Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
Selects, develops, and evaluates personnel to ensure the efficient operation of the functionEssential Job Requirements· Strong interpersonal skills (customer facing and internal stakeholders).
Able to speak French or German. Both will be an added plus.· Experience in cloud SaaS, PaaS, Private Cloud an added plus.
Ability to be decisive and be the activations leader in this center (Prague). Able to build cross functional relationship and understand the end to end cloud delivery lifecycle.Personal Attributes
Main Responsibilities Essential Job Requirements