Customer Activations Manager
Czech Republic
před 6 dny

Based in Prague, Czech Republic, Mitel is looking for a customer focused professional to provide highly visible technical customer support to clients and internal teams.

The Director, EMEA Support Operations will build and operate a Shared Services Centre and collaborate across departments to support customers, partners, sales, services and strategic initiatives. Main Responsibilities

  • Responsible for a monthly recurring revenue target quarterly.
  • Lead a team of Project managers, programmers, and infrastructure engineers.
  • Responsible for achieving a high level of customer satisfaction for the service deployed and delivered by the team.
  • Oversees the execution and completion of UCaaS solutions projects in the cloud.
  • Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction.
  • Provides budget analysis, labor planning, and coordination of activities between client and company personnel.
  • Monitors project completion from initiation through delivery to meet revenue and cost projections.
  • Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
  • Typically utilizes management skills more than technical skills.
  • Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the functionEssential Job Requirements· Strong interpersonal skills (customer facing and internal stakeholders).
  • Able to speak French or German. Both will be an added plus.· Experience in cloud SaaS, PaaS, Private Cloud an added plus.
  • Ability to be decisive and be the activations leader in this center (Prague). Able to build cross functional relationship and understand the end to end cloud delivery lifecycle.Personal Attributes
  • Main Responsibilities Essential Job Requirements

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