Support Hero
LiveChat Software SA
Pilsen, Czech Republic
před 5 dny
source : Just Join IT

Communication Skills (advanced)

Customer Support (advanced)

Fast Typing Skills (advanced)

English (advanced)

We need a hero! A support hero, to be precise. As one of our support agents, you would take on the difficult task of solving our customers’ problems and providing information to potential buyers.

Curious about how Support Heroes deal with our customers’ problems? Check the Are You a Human video series!

We’re looking for :

  • Perfect command of the English language;
  • Fast typing skills at least 40 WPM ( Test your typing skills );
  • High-level multitasking;
  • Readiness to work during the dead man’s shift;
  • Strong analytical and communication skills;
  • Being a good listener would definitely help;
  • Willing to learn new things and improve your skills.
  • Nice to have :

  • Browser console debug skills;
  • Familiarity with JavaScript and HTML code implementation process.
  • Prior working experience in customer-facing roles.
  • Remuneration :

    Your remuneration consists of a base which is PLN 3,500,000 net. After your onboarding, you will also have a chance to get a bonus ;)

    Come for :

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page .
  • Stay :

  • Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to our EAP platform , so anytime you need it, you can use therapeutic or legal help.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.
  • Support for your self-development with :

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge ),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.
  • Our mission is to help people and businesses communicate better and fully express themselves . Join us on this journey and let’s build the best customer service products together!

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