The Order Administration team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra's customers into Zebra's OM system.
They act as a subject matter experts on all matters related to the orders, responding to inquiries from management, Zebra's sales teams and the customer.
Oversees the work of a moderately sized team of individuals executing order entry / administrative work - often through subordinate supervisors.
Often responsible for an entire geographic regions execution. Selects, trains, coaches and manages the performance and development of the team
Determines business priorities and strategic objectives for the region. Aligns individual performance goals to support achievement
Drives execution against service level agreements and reports results to management as required
Acts as primary point of contact for internal and external audits on order administration. Owns the teams compliance against internal process / policy as well as external regulations
May retain responsibility for entering orders into the system and other individual contributor level work in tandem. Assigned accounts are likely to include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
Accounts may also include multi-site, multi-product arrangements, custom offerings, prorating or key customers
May run routine meetings with key customers or internal stakeholders leveraging web based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes
Leads or participates in process / service improvement through identification of opportunity areas, engagement of the team and leveraging external best practices.
Personally responsible for driving adoption of new / updated technologies, work methods or tools in assigned territory
Takes proactive action to stay informed about Zebra's business and the customers' needs. Educates the team to provide context and meaning to work
Acts as escalation point to team in resolving complex issues or addressing difficult customer situations
May participate as a presenter in routine business updates or with the customer representing service contracts team and acting as SME
Advanced degree (or equivalent vocational qualification / experience)
8-12 years' experience including minimum 2 years as team lead / supervisor
Strong data entry skills with attention to detail / quality
Strong process adherence
Fluent level of English (written and verbal) as well as local language as applicable
Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values / orientation
Expert knowledge of Order Admin policies and processes, including treatment of novel / unorthodox issues
Advanced knowledge of the region and / or product lines supported
Strong leadership skills coupled with a desire and ability for continuous learning / self-development
Intermediate level prioritization skills
Role model level professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Intermediate problem solving skills
Intermediate presentation skills