Software Maintenance Engineer
Red Hat, Inc.
Czech Republic Brno
před 3 dny

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat OpenShift Support team is looking for a highly skilled Software Maintenance Engineer to join us in Brno, Czech Republic.

In this role, you will collaborate with our customers' top developers and architects, understanding, troubleshooting, and guiding complex and challenging issues to resolution.

You will partner closely with Red Hat development engineering teams and work alongside some of the brightest developers in the open source community.

This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.

You will work with the industry's hottest technologies, like OpenShift by Red Hat, Docker, and Kubernetes, and use and expand your knowledge of networking, performance, storage.

We'll need you to have excellent teamwork and communication skills, as you will be part of a fast-paced and diverse team working around the world to create the most value for our customers and partners.

Primary job responsibilities

  • Use your engineering experience to understand, troubleshoot, and debug customer issues to ensure they are able to get full value from OpenShift by Red Hat
  • Partner with the OpenShift Online and OpenShift Origin communities to develop and review patches and test cases
  • Lead customer-facing support cases, exceed customer expectations, and provide outstanding customer service
  • Maintain technical knowledge of all aspects of our technology and market
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system
  • Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
  • Maintain a commitment to providing the best experience possible for Red Hat customers
  • Required skills

  • Solid software engineering experience with multiple programming languages and experience writing patches and pull requests
  • Knowledge of OpenShift, Docker, Kubernetes, or other container tools
  • Solid experience with Linux or UNIX operating systems; good understanding of installation, configuration, upgrade, and maintenance experience
  • Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus
  • Knowledge of any of the following is considered a major plus :

  • Performance troubleshooting
  • Networking and software-defined networking
  • Infrastructure-as-a-Service (IaaS) environments (public and private cloud), e.g., OpenStack, Microsoft Azure, or Amazon Web Services (AWS)
  • Clustering / High Availability
  • Node.js
  • Ruby (web frameworks) or Python (web frameworks)
  • NET Framework
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