A Day in the Life
An Human Resources Shared Service Centre Representative :
Provides customers with accurate, consistent, and timely responses to their questions, and issues regarding Human Resources transactional and technology needs.
Develops an in-depth understanding of the customer’s needs and engages with customers to ensure the quality of response.
Provides answers to employees on a wide range of questions related to Medtronic global, regional and country Human Resources policies and procedures and benefits, including social legislation and employment terms and conditions, Human Resources systems and programs.
Prepares letters, contracts, correspondence, forms, and other Human Resources related documents.
Works with the Human Resources Service Center team to achieve solutions / improvements for all processes / tasks performed in the Human Resources Shared Service Center and pro-actively works on an efficient info flow between Human Resources Partners and other parties.
Bachelor or Associate Degree in addition to one year of customer service-related experience or High School diploma or equivalent with two or more years of customer service experience.
Fluent communication skills in English and either French, German, Dutch, Hebrew, Turkish, Czech or Italian.
Experience in a front office facing Customer Service / Shared Service environment and / or administrative job required.
Strong technical aptitude and exposure to information systems.
Attention to detail and methodical approach.
Nice to Haves
1 to 3 years of experience working in Human Resources, Customer Service, or Administration sectors.
Knowledge of any other language would be beneficial.
Interest in further development within an international Human Resources Shared Service / Shared Service environment.
Experience working with SAP, Taleo, and any other Enterprise Resources Planning systems and Human Resources Information System.
We offer a competitive salary and benefits package to all our employees :
Flexible working environment
Annual Incentive Plan % depending on company results
Pension scheme and group discount on healthcare insurances
Training possibilities via Cornerstone / Harvard Manage Monitor / Skills Lab
Employee Assistance Program and Recognize! (our global recognition program)
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
When joining Medtronic, you’ll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe.
Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career.
Read more about Top Employers.
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Is this the position you were waiting for? Then please apply directly via the apply button!