Inside Client Manager
NTT Ltd.
Prague, Czech Republic
před 4 dny

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?The primary objective of the ISAM is to manage and grow relationships and drive expansion and renewals across foundational solutions within assigned clients.

These employees mine for sales opportunities within an assigned account list they do not hunt for new clients. The Inside Client Manager has a proactive and systematic approach to work.

This is done by leveraging NTT’s tools and methodologies to understand the client’s implicit and explicit needs. ISAM sells company products to customers via telephone or electronic inquiries.

Must close the sale on products, systems and / or services. Sales typically made through inbound telephone or email sales activities.

Has got limited outbound call responsibility. Does not require in-depth technical knowledge of the product. Acts as part of a sales team and supports field sales staff.

May sell lower-tier products, supplies, components, etc. Responds to customer inquiries for the purpose of taking orders.

Responds to web and / or fax inquiries and orders. Focuses on retaining and growing an existing customer base. Is involved in order fulfillment, post-sales, or administrative related activities.

May perform customer database tracking activities. Carries individual quota, set in accordance with the fixed account set.

Working at NTT Key Roles and Responsibilities : Manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts in segment.

Minimize churn and maximize retention in assigned accounts. Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.

Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT s can add value through our services and solutions.

Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast. Present new and additional offering to clients.

Communicate quotes, provide supportive sales documentation, and obtain a sales order where there is an opportunity to close a sale.

Build relationships with clients and display an interest in and knowledge of the client environment. Identify opportunities for up-selling of solutions and services and display superior telephone etiquette.

Participate on client workshops and presentations Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.

Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT(Ltd) and escalate identified problems for investigation and resolution.

Adhere to Finance standards and procedures to reduce costs and report associated risk. Knowledge, Skills and Attributes : Business acumen - The skills supporting successful selling through organizational and business outcome mindset.

Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements.

Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.

Client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth.

Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing client expectations.

Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.

Organizational skills as well as reliability and meticulousness are required. Solution skills - The knowledge of NTT Ltd’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor.

Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.

Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients.

Success will require both individual ownership as well as accountability for coordinating internal and external resources to close sales opportunities.

Academic Qualifications and Certifications : Bachelor's or master’s degree in relevant field Required Experience : Some experience in a similar role in a similar environment Sales and client engagement experience Some experience negotiating with clients and vendors Some experience analyzing commercial information What will make you a good fit for the role?

Standard career level descriptor for job level :

  • Uses skills and policies to complete work
  • Work is semi-routine
  • Occasionally deviates from routine
  • Can complete own routine work
  • Gets instructions on new work only
  • Typically requires moderate level of related experience
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