Acts as a lead within the sales support team and partners with assigned customers, outside sales and internal support departments to meet and exceed forecasts and customer demand of company products.
Functions with limited supervision in performing all job duties and responsibilities including order management, inventory availability, coordinating logistics and confirming financial elements are accurate and on time.
Fulfills customer demand by entering new orders, communicating delivery dates and explaining backorders based on the customer's expected delivery.
Investigates and resolves inquiries related to order fulfillment, debits, credits and returns within company policy to provide resolution.
Makes decisions on customer escalations from others on the team when direction isn’t clear.
Monitors open orders and scheduled shipment dates to expedite as needed to meet customer expectations. Works with logistics carriers to ensure timely delivery of product and resolves freight related concerns.
Analyzes demand changes week over week which impacts revenue, shipments, forecast and operations providing account specific reporting to management.
Sorts through complex transactions to determine the best method to route product considering country location and internal system requirements.
Coordinates and leads activities, through communication between accounts and business departments, to achieve appropriate business solutions.
Implements and sustains continuous improvement projects that are focused on improving sales and customer-facing processes to limit fines and increase customer satisfaction.
Provides voice-of-customer inputs to management utilizing customer scorecards, feedback, key performance measurements and reporting that include order fill rate, on-
time shipping, and adherence to customer specific procedures.
Acts as a lead within the team including but not limited to : interviewing, coaching and developing employees or assigning and directing work.
Travels to key customers for annual business reviews.
Performs other duties as assigned.
Job Skills Requirements
Strong understanding of all Product and Service offerings
Excellent ability to adapt and navigate through complex business issues in a fast paced, constantly changing environment
Ability to maturely manage difficult or emotional situations and respond promptly to our customer needs
Strong interpersonal and verbal communication skills and proven ability to maintain high customer service and satisfaction while working with diverse groups of people.
Ability to provide guidance without clear direction
Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
Ability to meet deadlines and organize and prioritize multiple tasks simultaneously while working independently
Fluent in English and primary language used in area of responsibility and / or location
Bachelor's Degree in related field, or equivalent education and experience
Minimum of five years of experience in related field
Physical & Environmental Requirements
Briggs & Stratton Corporation, headquartered in Milwaukee, Wisconsin, is the world’s largest producer of gasoline engines for outdoor power equipment.
Its wholly owned subsidiaries include North America’s number one marketer of pressure washers, and it is a leading designer, manufacturer and marketer of power generation, lawn and garden, turf care and job site products through its Briggs & Stratton®, Simplicity®, Snapper®, Snapper Pro® Ferris®, PowerBoss®, Allmand™, Billy Goat®, Murray®, Branco® and Victa® brands.
Briggs & Stratton products are designed, manufactured, marketed and serviced in over 100 countries on six continents.