CUSTOMER SUCCESS SPECIALIST
We are looking for a Customer Success Specialist to be part of an energetic and talented team! We bring together the visionary leaders of the world, organizing 120 invitation-
only events annually around Europe and now also in South East Asia.
What are the key responsibilities?
Ensuring successful event participation for our solution providers by communicating to them what needs to be done as preparation for the event and in good time before set deadline.
Providing this support through phone and email (inbound and outbound). This together with good cooperation and communication with the responsible Customer Success Manager.
Managing the e-mail -flow towards our solution providers through the system, updating new contracts from our CRM-system and attaching these new accounts to our events when needed.
Supporting our financial department in collecting necessary invoicing details from our solution providers and making sure the invoice is paid in good time before the event participation.
Working according to the company's processes and guidelines.
Supporting Customer Success Manager's in other tasks and practical arrangements regarding the event.
To be successful in this role you have :
Candidate must possess at least Bachelor's / College Degree
Great customer service skills and interest towards it
High motivation for outbound calling
Great time management and ownership of your own work
Strong verbal English and positive communication skills on phone - (no local accent). Fluent in German is considered a definite plus.
Multitasking & extremely detail-oriented
Earlier experience from similar work needed - and experience from the call center work / customer service through telephone -
including serving clients abroad in English
Why choose a career at Management Events?
Be a part of the culture where we enjoy spending time together and work together towards our targets!
We offer a well-organized On-Boarding at the start of your employment. We also provide you with continuous training and self-
development opportunities on your ME career path.
Join the international growth organization with plenty of opportunities.
We want to get to know you! Send your application letter and CV to us via the link below.
Get to know ME on