IT OPS & Applications Performance Manager
Anheuser Busch Inbev
PRAHA, Czech Republic
před 5 dny

IT OPS & Applications Performance Manager-22000122Position BandVIB

Description

IT OPS & Applications Performance Manager

At AB InBev, Challenge Accepted isn't just a phrase; it's an attitude!

That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive and take ownership of our success.

Because we're owners, we take results personally.

We dream big, seek new challenges and push the boundaries of what's possible!

The challenge :

You will design action plans to increase productivity, manage application costs, and keep application availability to ensure business process continuity.

You will communicate with clients and ultimately answer supervisors, although taking complete ownership over your role. Applications in scope : EOP, Workday, Salesforce, Qlik Sense, DocuSign, Labelling application.

What will you be doing :

  • Application and Interface performance with tech support for EOP, Basis components, documentation, server management. Work together with standard interface GOP>
  • EOP (IDOC), interface with Payroll systems (Attentia, etc.), internal systems (Click, etc.), monitoring of interface issues.

  • Service Excellence & Incident Management, ensuring that all platforms are stable and always available. Cover all activities related to service delivery, metrics, root cause analysis, Tier0, Tier0,5 support (Triage tickets), ITSM / BSM process compliance (from the budget perspective as well)
  • Financial Performance management, including monitoring and benchmarking Application performance and consumption. Predict possible changes in scope for budget purposes.
  • Vendor and contract management
  • Change management, including supporting proper execution of all organizational and technical activities before change implementation : blueprint ownership, change requests operating model, Continuous Improvement, upgrades transition support
  • Security and Compliance. Assist with SOX External Audit, MICS, MICS / SOX, guide quarterly self-assessment and penetration tests.
  • What you'll bring :

  • 5+ years of experience with relevant (performance, service management) experience of 3+ years in managing large scale applications.
  • PMP, ITIL or any other equivalent service management qualification. Experience in Agile project management practice.
  • 3rd party vendor management and financial management skills.
  • Knowledge of tools to manage SAP ADM projects (Ticketing tool, monitoring tools, Demand / Capacity management tools, Monitoring tools and automation, SAP ECC, Project tracking etc.)
  • Capable of handling small / medium size team
  • Ability to drive initiatives for base account growth, productivity improvement through ticket analytics, automation, lean etc.
  • We also offer a great Benefit package!

  • 25 days of paid holidays
  • Meal vouchers
  • Accident, Health and Luggage Insurance
  • Extended Parental Leave
  • Benefits Café Program
  • Transport Benefit
  • Beer vouchers
  • Individual and company performance bonuses
  • Work-Life Coaching
  • Company contribution for pension insurance (2,5%)
  • Compensation of income during long term illness
  • Discounts regarding : HP Market, Multisport Card, Bonerix Program (Telefonica O2), GS Pharmaceuticals
  • What you can expect from us :

    In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed.

    We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals.

    You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

    As the leading global brewer, we are committed to bringing people together for a better and more equal world. A more equal world starts when everyone can thrive.

    At AB InBev, we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    If this sounds like the incredible opportunity you've been waiting for, apply today.

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