Graduate Consultant
Prague, Czech Republic
před 9 hodinami
source : Just Join IT

Linux (nice to have)

Databases (nice to have)

What you’ll do?

a Graduate Consultant provides Production management services to our global clients, partners, and implementation teams. It is a client-focused role, which involves managing issues on client systems, applying updates and workarounds for known issues, logging tickets, and ensuring they progress to completion while keeping clients updated.

The role may be dedicated to one client, orclient or require working for multiple clients a key part of the role will be to proactively continue personal development and be driven to consistently deliver value outcomes.

What we’re looking for?

The ideal candidate will have the following skills, attributes & experience :

  • Educated to at least Bachelor’s degree (students are also welcome), preferred mathematics faculty
  • Has an analytical mindset
  • Can demonstrate customer-focused / customer service skills
  • Is a problem-solver
  • Possess excellent interpersonal skills
  • Good English skills (Verbal & Written), min. B2
  • Is resourceful and self-motivated
  • Problem Solving and Client Service

  • Can communicate in a concise and timely manner to support requests from clients, partners, and consultants
  • Tenacity in owning assigned calls through to resolution
  • Provides clear and concise client updates
  • Ability to correctly assess if an issue is a known error and apply a known workaround
  • Adhere to established processes to ensure consistent and repeatable results
  • Judge when an issue should be escalated to management and technical teams
  • Empathy to be able to maintain knowledge base of how to fix errors for knowledge transfer to team members who have not encountered the same scenario
  • Flexibility to work shifts to provide round the clock client service
  • Technical Skills

  • Understands relational databases
  • Minimum kowledge of Unix / Linux operating systems and tools
  • Proficient in the English language to be able to effectively communicate (verbally and written) with employees across the company
  • What you’ll get?

  • Competitive Salary
  • Profit related bonus
  • Ability to purchase company shares on preferential terms
  • Private healthcare
  • Life and disability insurance
  • Social Fund (multisport card, gift card for Christmas & Easter)
  • EAP24 support
  • English language lessons during working hours
  • Training budget
  • Flexible working conditions
  • Hybrid work model
  • Social Committee activities
  • Wellness acitivites
  • Nahlásit tuto nabídku

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