Customer Interactive Solutions Engineer (L2) - English speaking
日本電信電話株式会社
Prague, Czechia
před 2 dny

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients.

These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done.

We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients.

You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities.

We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service.

With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric.

This new GDC is only Dimension Data’s second facility, and offers exceptional career growth and the chance to be part of something great.

Working at NTT

The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.

The role is responsible for managing incidents of medium complexity.

What will make you a good fit for the role?

Requirements :

2+ years experience required in voice / video platform administration or support

Experience supporting clients with any of the following technologies : Genesys Pure Engage and experience with Genesys Pure Cloud, Genesys Pure Connect is an advantage

Proficiency in English is required, knowledge of another European language is welcome

Any certifications in the abovementioned technologies would be advantageous

We offer :

  • Great working atmosphere in an international team
  • 5 weeks of vacation
  • 3 sick days per calendar year
  • Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
  • Contribution to the pension insurance
  • Cafeteria benefit system
  • Over standard health care
  • Meal tickets
  • Refreshment (coffee, tea, water on work) for free
  • Notebook and mobile phone including data tariff per company standards
  • Paid referral bonus system
  • Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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