HR Customer Service Representative with EN and FR
PPG Industries
Brno, Jihomoravsky kraj, Czech Republic
před 33 dny

Description

Currently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join our Global Human Resources organization.

This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.

What You Will Do

  • Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
  • Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee / manager inquiries
  • Communicate Human Resources and other related, policies, procedures, and government regulations
  • Forward employee to functional specialists when in-depth functional knowledge is required
  • Document all employee inquiries and issues
  • Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
  • Recognize and report unusual events or consistent problems areas to Team Lead
  • What You Need to Succeed

  • Full professional fluency in English and French
  • Experience in customer service, call centers and in corporate environment is an advantage
  • Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
  • Communication skills with a strong customer service attitude
  • Attention to detail, ability to prioritize and multitask
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