Customer service specialist with Italian
Johnson & Johnson
Prague, Czech Republic
před 6 dny

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology.

The vision of Johnson & Johnson Global Services is to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

Customer Service Specialist with Italian

Location : Prague

Contract : full time, Fixed term contract for 6 months

Your main responsibility will be responding to customer inquiries and resolving customer complaints. You will be also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.

The responsibilities & the impact YOU will have :

  • Validating orders
  • Processing quotes for products and services
  • Processing customer sales orders, free goods, rush orders and samples
  • Responding to customer inquiries for new and existing orders
  • Assist customers to perform simple self-service tasks
  • Qualifications

    We would love to hear from YOU, if you have :

  • Native / Fluent level of Italian : You will be mostly communicating with native professionals
  • Fluent level of English
  • Previous experience from Customer Service for approx. 2 years
  • Accuracy and attention to detail : You will be responsible for managing precise order details
  • Advanced communication skills : On daily basis you will communicate with our customers over the phone as well as via email
  • PC skills : previous experience with Microsoft Outlook, Word and Excel
  • SAP knowledge is considered as a plus
  • This is what awaits YOU at J&J :

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Many opportunities to work on challenging projects and assignments.
  • An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference
  • Possibilities for further personal as well as professional development.
  • Many employees benefits : 5 weeks of vacation, home office, flexible working hours, sick days Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card Contribution for : Prague public transportation, language study, illness leave, pension contribution, Refreshment in the workplace, company gym, free sports activities, corporate events
  • Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin and will not be discriminated against on the basis of disability.

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