SAP iXp Intern- Frontline Business Support Specialist
SAP
Prague 5, CZ, 158 00
před 2 dny

Requisition ID : 283763

Work Area : Customer Service and Support

Expected Travel : 0 - 10%

Career Status : Student

Employment Type : Limited Part Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP

  • Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
  • Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  • Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
  • ABOUT THE TEAM

    The focus for this role relates directly to the mission of the Sales Solutions & Support team, which develops and supports high quality sales tools and applications to accelerate SAP’s sales performance.

    The Support pillar of this team is therefore a critical factor of success towards greater productivity and future technology simplification.

    We are a global team with a good representation on-site in Prague but even in Prague we are staying quite global with about 13 nationalities in a team of 15 people!

    WHAT YOU'LL DO

  • Position title : SAP Services Intern Frontline Business Support Specialist
  • Location : Prague, Czech Republic
  • Expected start date : May 17, 2021
  • IN THIS ROLE, YOU'LL

  • Manage end-user inquiries : Engage with end-users in a professional, friendly, and helpful manner to assess their problem.
  • Qualify the urgency and nature / root cause of their error to process the inquiry

  • Coordinate multi-channel support : Inquiries are generally submitted directly via the automated SSF ticketing system. Leverage this system to prioritize, assess, submit, complete, dispatch, or close inquiries.
  • Related end-user channels also include chat and phone.

  • Communicate with stakeholders : Respond to internal stakeholders and manage expectations in a professional and supportive manner.
  • Communicate efficiently in a virtual - often workflow or email-oriented - set-up towards joint success.

    WHO YOU ARE

    We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

    For this role you should be the following :

  • Excellent communicator
  • Empathetic listener
  • Patient helper
  • Team player who is not afraid to ask for help
  • Fast learner
  • Tech savvy explorer
  • Customer support experience is desired
  • Follow SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

    WHAT YOU GET FROM US

    Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

    SAP'S DIVERSITY COMMITMENT

    To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.

    If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas : Careers.

    NorthAmerica sap.com or Careers.LatinAmerica sap.com, APJ : Careers.APJ sap.com, EMEA : Careers sap.com).

    Successful candidates might be required to undergo a background verification with an external vendor.

    Additional Locations :

    Job Segment : Intern, SAP, ERP, Entry Level, Technology, Customer Service

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