Coordinator, Service Operations
Western Digital
Prague, Prague, CZ
před 20 hodinami

Job Description

You will coordinate Western Digital’s warranty exchange and Returns (RMA) Service Operations in the EMEA region to ensure optimum process and cost effectiveness.

Meet highest standards and company’s goal of serving our customers in timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy.
  • Develop and maintain excellent working relationship with Western Digital customers, service centers, and support teams.
  • Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams.
  • Coordinate and monitor drive returns and swap inventory, ensuring they are in line with company procedures.
  • Manually create RMA’s for Service Centers as required.
  • Coordinate remote Service Centers activities.
  • Assist in developing processes to meet specific customer RMA requirements.
  • Assist in resolving issues with Service Centers, monitor issues to ensure timely manner closure.
  • Assist in training / developing new regional Service Centers to provide in country RMA processing as necessary.
  • Coordinate RMA related queries / issues from Account Management, Technical Support and Finance.
  • Compile reports / statistics.
  • REQUIRED :

  • 3 + years of experience in the high-tech industry, preferably in a Customer Service reverse logistics environment.
  • High school diploma or equivalent, college degree preferred.
  • PREFERRED :

  • Familiar with ERP & CRM systems and practices, such SAP, Oracle Cloud and Salesforce.
  • Good understanding of Microsoft Office Package Excel, Word, PowerPoint, Outlook
  • Experience of working in an international team
  • SKILLS :

  • Excellent oral and written skills in English.
  • Requires excellent communication and organisation skills.
  • Use initiative to proactively identify opportunities and issues.
  • Ability to work independently and as a team member.
  • Develops and maintains effective working relationships with others.
  • Ability to work in a fast-paced environment while maintaining quality of work.
  • Additional Information

    Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.

    We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us.

    We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

    Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process.

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