P2P Helpdesk Associate with German
Sandoz Canada
Prague, Czech Republic
před 2 dny

Job Description

P2P Helpdesk Associate, Novartis, Prague, Czech Republic

The Procure to Pay (P2P) Solution Center Help desk team is part of the P2P Solution Center, an integral component of the R2P department.

The Solution Center Helpdesk Specialist will deliver excellent technical and non-technical support for P2P related processes and system solutions.

The position requires a creative, diligent, hard-working individual with experience in working in a customer service environment and knowledge of P2P processes and solutions to drive outstanding customer service and operational efficiency.

Your Responsibilities :

Your responsibilities include, but not limited to :

  • Provide service at expected levels with a clear customer service approach
  • Interacts proactively with all functional areas of the NGSC and business unit colleagues to ensure appropriate accounting, reporting and compliance are in line to expectation.
  • Manage incoming requests via email and telephone.
  • Supports deliverable associated with other P2P and Procurement processes
  • Support P2P sub-process by providing required details to sub-process teams enabling them to properly investigate and resolve assigned cases.
  • You’ll receive :

  • Monthly pension contribution matching your individual contribution up to max 3% of your gross monthly basic salary; Risk Life Insurance and insurance in case of long term sickness;
  • 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report;
  • Cafeteria employee benefit program choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 80 CZK for each working day (full tax covered by company);
  • Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services : https : / / www.novartis.cz /

    Why consider Novartis?

    927 million. That’s how many lives our products touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives?

    We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

    Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

    Minimum requirements

    What you’ll bring to the role :

  • High School / Bachelor degree (college courses in accounting preferred)
  • English and Other EU language preferable
  • Experience in Finance at least 2-3 years and Customer service
  • Experience in AP department preferable but can be also order to cash, cash collection
  • Experience in Business Shared Service is an advantage + SAP
  • Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

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