VDI Operations Specialist (Citrix)
Prague, Czech Republic
před 3 dny

We are looking for VDI Operations Specialist to join the Virtual Workplace team operating a complex setup across customers and technologies.

We would also consider candidates with related experience, so if you have Windows Server experience and you are eager to learn VDI / Citrix, you may be the one we are looking for.

Our aim is to give our customers the best possible service and ensuring that our customers’ Citrix and VMware solutions are running smoothly.

The main technologies we use are Citrix XenDesktop / XenApp / CVAD (various versions from 4.5 to 1903 / 1912), PVS and some VMware.

You will join the Virtual Workplace team

Virtual Workplace operates 24*7 and you will be joining a team of 41 highly qualified colleagues operating from China, Denmark, the Czech Republic, and the Philippines.

We work as an integrated team that handles all tasks, requests, incidents, etc. and have shared responsibilities. We work together in an informal way where we exchange ideas and help each other across country and technology borders.

The Virtual Workplace team is part of the Digital Workplace department responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions.

Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).

Work will be mainly placed during normal business hours from Monday to Friday, but the team also handles daytime shifts on weekends and have on-call duties (both on a rotating schedule).

The on-call duties are placed during normal business hours from Monday to Friday. Expect one-weekend duty at NNIT location every other month.

Apart from that a limited amount of work outside normal working hours should be expected, due to maintenance and upgrade of the customer environment.

Your responsibilities as a VDI Operations Specialist

  • 1st and 2nd level support
  • Incident handling
  • Documentation
  • Problem identification and analysis
  • Implementing system optimizations
  • Identifying, maintaining and performing periodic tasks on system environments
  • Qualification and Experience

    You have experience in the operation of application virtualization on Citrix and related technologies. You have knowledge of WinOS, especially in relation to the optimization in virtual environments.

    If you are eager to learn VDI / Citrix, you can have Windows Server experience as well and we will support you in order to gain knowledge within VDI / Citrix.

    It is your asset if you have knowledge of storage, network, server hardware and security (antivirus, firewall).

  • As a Citrix support specialist you will be probably familiar with most of the following technologies :
  • XenDesktop / XenApp 6.5 and above
  • Provisioning Services
  • Netscaler (basic knowledge)
  • Access Gateway (basic knowledge)
  • Microsoft AD / GPO
  • Windows Server
  • You are able to communicate in English; written as well as spoken
  • You have analytical thinking ability to work on multiple tasks in parallel while making the right prioritizations
  • Employee benefits

  • 5 weeks of vacations / year
  • 5 sick days / year
  • Flexible working hours
  • Cafeteria flexible spending account (12,000 CZK / year)
  • Meal vouchers in the amount of 100 CZK per workday (55 CZK is covered by NNIT)
  • Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
  • Free breakfasts on Fridays and monthly Friday Bars (free beer and snacks)
  • Free fruits and vegetables from Monday to Thursday
  • The wide selection of tea and coffee for free
  • Yoga classes in the office on Mondays
  • Height-adjustable tables, relax zones with Xbox, PlayStation and ping pong
  • Czech and Danish language lessons
  • Annual flu vaccination for free
  • Nahlásit tuto nabídku

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