Technical Services Engineer
ADVA Optical Networking Sp. z o.o.
Brno, Czech Republic
před 4 dny
source : Just Join IT

Network Management (regular)

WDM (regular)

Carrier Ethernet (regular)

English (regular)

ADVA is a global company founded on innovation and focused on helping our customers succeed. Our technology forms the building blocks of a shared digital future and empowers networks across the globe.

We’re continually developing breakthrough hardware and software that leads the networking industry and creates new business opportunities.

We've been present in Poland since 2003 and our business office is located in Gdynia .

Principle duties and essential functions

The members of CTAC (Central Technical Assistance Center) are characterized by broad technical knowledge about all ADVA Optical Networking products and technologies as well as by close relationships with ADVA customers and very good understanding of their networks.

CTAC Engineer responds to technical issues reported by customers from all around the world, then cooperates with the customer reviewing logs, verifying performance, monitoring data, validating configuration, replicating the behavior in locally available laboratory, taking advantage of a wide range of diagnostic methods with the aid of a product knowledge base and both own and colleagues experience.

If despite performing such an advanced analysis the problem cannot be solved, the engineer consults the matter with TAC3 team (product experts), who can involve R&D engineers directly responsible for product development.

CTAC Engineer often cooperates with RMA department on exchange and repairs of the equipment and in relevant situations flags systematic issues to Quality Management.

Work involves participation in a flexible rotation system, which enables continuity of support services.

Other tasks and responsibilities

  • Providing engineering-level phone and email technical assistance to ADVA Optical Networking’s customers and partners
  • Sharing knowledge and experience via coaching, internal training and regular contribution to Knowledge Base
  • Administration and maintenance of equipment, applications and tools used for support purposes
  • Possibility to participate in and lead customer facing activities worldwide
  • Knowledge, skills and experience required

  • Fresh university graduates as well as engineers from different industries
  • People willing to gain new knowledge, working well with a team and eager to build good relations with external customers
  • Good language skills in written and spoken English are essential
  • All new employees will be provided with comprehensive technical, job-specific and language training.
  • Compensation & Benefits

  • Very good and competitive salary (Goal pay compensation scheme : Base salary + Individual Goal Pay (paid twice a year) + Company Goal Pay (paid once a year)) plus 24% bonus for shift participation
  • Attractive bonus system for achievements at work
  • Clear and structured career path and competence development program
  • Comprehensive English communication skills development program
  • Multisport Card
  • Private Health Care at Luxmed (extended package for employees and possibility to enroll family members)
  • 1 additional vacation day for all, and 1 extra after 10 years being with us
  • 3% employer contribution to PPK
  • Daily contact with associates and customers from all over the world. Possibility to travel to other countries in Europe, USA and Asia for customer projects and internal training courses
  • Opportunity to develop practical product and technology-specific knowledge, including : DWDM and fiber optics, OTN, SDH, TCP / IP, Carrier Ethernet, Precision Time Protocol (IEEE 1588), Management systems based on SNMP / Rest, IP based Data Communication Networks (DCN) and routing protocols (OSPF), SAN (Storage Area Networks) low latency and secure solutions, Operating Systems (Windows, Linux), MySQL / PostgreSQL Databases, BER protocol testers, Optical Spectrum Analyzer (OSA), Optical Time Domain Reflectometer (OTDR), Fiberscopes
  • Strong team-oriented and friendly work culture
  • Access to various sport activities and events
  • Modern office (well-equipped gym and playroom) close to the SKM / PKM stations
  • Popcorn Fridays : )
  • How we recruit in ADVA?

    Our recruitment process consists of 4 steps only!

  • Apply via system (please attach your CV in English). It takes only a few minutes!
  • We call you to schedule an interview.
  • We meet on remote interview via Teams ;)
  • We inform you about the recruitment decision and... Welcome to our team! ;)
  • We value open communication and we respect everyone’s needs.

    At ADVA you will feel your real influence on our projects.

    Join our team and see for yourself!

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