Active Directory (advanced)
Office 365 (advanced)
Mac OS (advanced)
Windows 10 (advanced)
Hi, we're glad you're here! We are hiring to our Aviva Services Expertise Centre! Take a look at our job description - maybe it suits you or some of your friends?
What are the day-to-day responsibilities of the role?
Defining, implementing and managing technical support processes and procedures
Managing a technical support team
Proactive management of team performance and ensuring an appropriate level of workload (e.g. using the Ticket system and the Kanaban method)
Providing a high level of service and support for internal employees (incident management, problem management, asset management and access management)
Identifying, solving and identifying technical, hardware and software problems
Coordination of technical problem solving as well as fault diagnosis and repair
Installation and configuration of computer hardware, software, systems, networks, printers and scanners
Repair and replacement of equipment once needed
Coordination of cooperation with the second line of support located in Great Britain
Responsibility for performance reporting for all SLAs and KPIs, and ensuring compliance with SLAs
Coordination of the team's work related to process documentation
Supporting the implementation of new applications
Maintaining cooperation between the team and service customers
Technical skills :
Solid experience as a Desktop Management Engineer, providing Windows Desktop application deployment and patching in a large environment using SCCM
Administrative knowledge of Windows 10 O / S and o365 applications
Active Directory, GPO, Print Server and Exchange Mailbox Administration. Proficiency in user administration incorporating creation, deletion and changes within AD
Experience with IT Service Management software i.e. Jira, Assyst, etc.
Proficiency in remote access technologies such as VPN, RSA Admin, Citrix and thin client hardware technology
Hands-on experience automating processes through scripting using VBScript or PowerShell
Auditing of hardware / software inventory
What we’re looking for?
Deep knowledge of Service Desk Delivery and SLA / KPI
A minimum of 2 years of experience in Service Desk / IT support coordination positions in a global organization
Time / task management skills, attention to details
Conflict management skills, decision-making skills
Highly developed ability to plan and organize, manage and control, prioritize and organize your own work to meet agreed deadlines and KPIs
Experience in identifying root causes of problems and creating solutions
Knowledge of infrastructure management and knowledge of the ITIL framework would be an advantage
Solid experience as a Desktop Management Engineer, providing Windows Desktop application deployment and patching in a large environment using SCCM
Hands-on experience automating processes through scripting using VBScript or PowerShel
In Aviva ASEC, we provide :
Contract of employment
Private medical care
Cafeteria system of benefits
Possibility of remote work
Flexible start-up times
Additional parent privileges
Group insurance
Work in a good location (Metro Dworzec Gdański)
Wellbeing programs
Remote medical consultations
Access to e-learning platforms
No official dress code
A work environment that supports diversity
Do you see yourself in Aviva Services Expertise Centre? Be sure to apply!
As a signatory to the Diversity Charter, Aviva ASEC applies a policy of equal treatment and creates a work environment that is friendly to people with disabilities.
We do not require the date of birth, marital status and attaching photos from the candidates. We invite both women and men to apply.
