Work onsite to maintain, analyze, troubleshoot, and repairs computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems.
Support and maintain user account information including rights, security and systems groups.
Nsc (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.
Field incoming help requests from end users via both telephone and work orders in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Must speak, write, and read intermediate level English
2 + years of providing onsite support for : Desktops, Laptops, Printer, monitors, etc.