Help Desk Engineer
IPF Digital
Liberec, Czech Republic
před 6 dny
source : Just Join IT

Office 365 (regular)

Active Directory (regular)

About the project

We are currently seeking an energetic person to work full-time in our Warsaw office as a Help Desk Engineer. This is a position for someone with 3 to 4 years of experience with a chance to be exposed to an enterprise-computing environment.

The ideal candidate should have good technical troubleshooting skills and excellent non-technical communication skills.

Your responsibilities

  • Supporting our internal users to create high level of users’ satisfaction through accurate timely follow up, technical skills, good customer communication and relationship building
  • Providing installation and support of Windows and Apple hardware and software,
  • Managing of hardware and manage assets laptops, screens, mobile phones,
  • Performing on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users including remote repair,
  • Following procedures for logging, reporting and monitoring helpdesk requests.
  • Access management in Active Directory, Office 365 and other applications,
  • Cooperation with IT teams in the field of increasing the availability, security, and reliability of IT infrastructure services.
  • Our requirements

  • Strong interpersonal skills and ability to interact favourably with a wide variety of people,
  • Highly self-motivated and willing to learn new thing attitude,
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10),
  • Knowledge of Mac OS X is desirable,
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of Antivirus solutions and Spyware removal techniques,
  • Ability to quickly diagnose and fix problems,
  • Ability to articulate and maintain attention to technical details,
  • Desire to learn new skills,
  • Ability to follow through and document issues as well as resolutions,
  • Be able to work in a team-oriented, collaborative environment.
  • What we offer

  • We offer a great salary, working alongside a fantastic and supportive local and international team where you will learn something new every day.
  • You will also have the opportunity to make an impact globally through involvement with projects.

  • You will work with people that are passionate about what we do and be a part of a team that has ambitious plans for growth.
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