Office 365 (regular)
Active Directory (regular)
About the project
We are currently seeking an energetic person to work full-time in our Warsaw office as a Help Desk Engineer. This is a position for someone with 3 to 4 years of experience with a chance to be exposed to an enterprise-computing environment.
The ideal candidate should have good technical troubleshooting skills and excellent non-technical communication skills.
Supporting our internal users to create high level of users’ satisfaction through accurate timely follow up, technical skills, good customer communication and relationship building
Providing installation and support of Windows and Apple hardware and software,
Managing of hardware and manage assets laptops, screens, mobile phones,
Performing on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users including remote repair,
Following procedures for logging, reporting and monitoring helpdesk requests.
Access management in Active Directory, Office 365 and other applications,
Cooperation with IT teams in the field of increasing the availability, security, and reliability of IT infrastructure services.
Strong interpersonal skills and ability to interact favourably with a wide variety of people,
Highly self-motivated and willing to learn new thing attitude,
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10),
Knowledge of Mac OS X is desirable,
Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of Antivirus solutions and Spyware removal techniques,
Ability to quickly diagnose and fix problems,
Ability to articulate and maintain attention to technical details,
Desire to learn new skills,
Ability to follow through and document issues as well as resolutions,
Be able to work in a team-oriented, collaborative environment.
What we offer
We offer a great salary, working alongside a fantastic and supportive local and international team where you will learn something new every day.
You will also have the opportunity to make an impact globally through involvement with projects.
You will work with people that are passionate about what we do and be a part of a team that has ambitious plans for growth.