Drive global technology
We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-
buying experience from the moment they run a search online all the way through to bringing their car back in for a service.
Join us and be a part of the evolution.
We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters.
You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.
The Help Desk Lead Coordinator’s primary responsibility is problem identification and providing self-help instructions to end user problems.
This position diagnoses technical problems related to user computers, applications, and network issues. This position uses a broad knowledge of procedures to carry out complex tasks which might involve numerous steps.
The Help Desk Lead Coordinator also leads less experienced staff and provides insight on processes and / or solutions.
Position Responsibilities & Essential functions
may need to route some calls to specialists in highly complex cases.
Provides advanced remote support to users’ hardware and software problems.
Applies a complete understanding of the general and technical aspects of the job, and, company policies and principles to complete a wide range of tasks.
Takes calls from users, diagnoses problems, and recommends and / or implements solutions for non-routine and complex end user problems.
Handles department general administration tasks including document management.
Logs all help desk interactions and administers help desk software.
Maintains log of incoming hot-line calls and updates records and tracking databases.
Alerts management to recurring problems and patterns; provides recommendations on potential solutions.
Works within defined standard operating procedures and / or scientific methods and adheres to quality guidelines. Proposes improvements to procedures, processes, and guidelines.
Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience.
May act as a lead, coordinating and facilitating the work of others but is not a supervisor.
Works autonomously within established procedures and practices.
Qualifications & Job Requirements
Minimum of 5 years of experience
Why a career with CDK Global?
We demand diversity . Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward.
This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-
class service to our customers. Our differences are our strengths
Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.
The perfect opportunity awaits. Start your career with CDK Global.