We are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Walk the customer through the problem-solving process
Pass on any feedback or suggestions by customers to the appropriate internal team
Follow-up and update customer status and information
Record events and problems and their resolution in logs
Direct unresolved issues to the next level of support personnel
Good understanding of computer systems, mobile devices and other tech products
Customer-oriented and cool-tempered
Proficiency in English
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control