Security Solutions Support Engineer
Cisco Systems
Liberec, Czech Republic
před 1 dnem
source : Just Join IT

What You’ll Do

Main responsibilities :

  • Be a trusted technical authority to global Cisco customers and partners.
  • Work with customers via collaboration tools to solve highly complex technical issues.
  • Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
  • Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
  • Be the first to lay hands on the latest and greatest technologies in the field of networking security.
  • Collaborate with engineering team to improve product quality by identifying and submitting software defects.
  • Recreate customers technical problems in internal state-of-the-art Cisco lab.
  • Who You Are : Main requirements :

    Main requirements :

  • Minimum 4 years of related experience involving high level customer support in Security technologies
  • Technical knowledge with proven experience in networking and network security equivalent to CCNP level knowledge (Cert preferred)
  • Knowledge and experience in Cisco Email Security Appliance (ESA)
  • Evidence of troubleshooting skills on high level
  • Foundation of Linux / UNIX command line tools / environment
  • Fluent in English, written and spoken
  • We'll be very impressed if you can also show one of these :

  • Advanced Linux skills, Windows troubleshooting
  • Scripting Languages
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Knowledge and experience in one of the network security technologies :
  • WSA / AMP / Stealthwatch / AAA / FW / VPN

  • Presentation and training skills
  • Development opportunities :

  • Grow your technical and soft skills
  • Ability to present in seminar and conferences such as Cisco live and partner meetings
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community (charity events)
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