Customer Service Specialist with German
Diebold Nixdorf
Pilsen, Czech Republic
před 2 dny
source : Just Join IT

Microsoft Office (regular)

About Us :

Expect more. Connect more. Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.

Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Due to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support.

If you would like to join us on this journey of unprecedented growth and want the option to work remote or in our modern office in the centre of Szczecin, then apply below and make this happen today.

You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family.

We are looking for German speaking Specialists who can engage with our German customers and clients.

Responsibilities :

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
  • Guide customers according to solution trees and knowledge base to solve incidents and service requests
  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process
  • To update the call management system accurately and efficiently with call details, actions taken and resolution
  • Qualifications :

  • Very good command of the German Language (at least B2 level)
  • English language skills (at least B2 level)
  • Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette
  • PC literacy, especially the usage of Microsoft Office package
  • Willingness to work in shifts
  • Knowledge of customer service principles and practices
  • Preferred qualifications :

  • Experience in a similar position would be an asset
  • We offer you :

  • Contract of employment
  • Over 8000 industry recognised certified trainings
  • Various options of development
  • Being part of a multicultural team
  • Possibility to use foreign languages on a daily basis
  • Teamworking and supportive atmosphere in our teams
  • Life insurance,
  • Private medical care,
  • Sport card,
  • 26 days of holiday regardless seniority,
  • Possibility of full remote work
  • Employee referral programme.
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