Want to work with fearless innovators, visionaries, and community-minded people who challenge the status quo? We do too.
Plex is more than a software company we’re a team of disruptors who are driving innovation and unlocking the promise and value of smart manufacturing.
It isn’t a trend or a moment, it’s a movement. And we’re leading it, but we can’t lead it alone.
That’s where you come in.
Plex Systems, Inc.® delivers the first smart manufacturing platform, helping the world’s leading innovators to make awesome products.
Built in the cloud, the Plex Smart Manufacturing Platform includes MES, ERP, supply chain management, Industrial IoT, and analytics.
We believe that anything that can be made can be made better, and we are focused on finding the right people to help us achieve the big important tasks ahead.
Is that person you?
We are seeking aTechnical Support Representativeto join our growing team inPrague.
WHAT’S YOUR IMPACT?
Provide excellent customer support for customers using PLEX, including answering questions, explaining products and services, analyzing and troubleshooting, testing and implementing software enhancements
Diagnosing difficult issues with complex software configurations
Researching the ERP database to understand problems; using SQL for queries
Gather information, research and manage user support requests
Escalate requests, as needed, in a timely fashion and to the correct product team
Manage work queues within Service Cloud to comply with Service Level commitments
Manage timelines and deliverables with internal departments and customers
Provide functional and technical guidance to customers on new enhancements, modules and features
Advise customers about available service(s) and assess customer needs
Utilize and enhance Knowledge Management System
Build formal and informal relationships with customers and internal team members
IS IT IN YOU?
Minimum of 2 years of previous technical support service experience within a highly technical environmentor a Bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics)
Proficient English language communication skills (written and verbal). Fluency in languages such as Mandarin, Japanese, Polish or German preferred
Experience using or supporting an ERP / MRP systempreferred
Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow,while achieving SLA requirements
Proficiency in MS Office, with an emphasis on Excel
Willing to work in a rotational shift including non-standard hours, depending on businessneeds
EDI knowledge preferred
Candidates must be in the Czech Republic or be authorized to live and work therein
WHAT’S IN IT FOR YOU?
We are proud to be recognized as one of the top workplaces in the tech industry.In fact, it’s Plex employees themselves who say ourcompany is a great place to work.
We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement.Some of the things our employees enjoyincluding :
Generous leave policies