Order Processing Specialist
Pure Storage
Prague, Czech Republic
před 4 dny

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage.

Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. .

Pure is blazing trails and setting records :

  • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pure’s leadership across these dimensions
  • And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  • If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

    SHOULD YOU ACCEPT THIS

    We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion and love for what they do (this is not just a job!).

    You will be responsible for processing customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.

    Position Responsibilities :

  • Daily monitoring of Salesforce (CRM) opportunities through various stages of opportunity processing through to booking
  • Create, Edit and submit Sales Orders in adherence to company guidelines and processes, such as the billing and shipping addresses, pricing, and configuration on the quote which all need to match perfectly with our partner purchase order.
  • Foster a cooperative partnership with Sales, Sales Operations, Operations, Finance, Channel Partners and other dependent functions to support them in a timely manner providing updates regarding orders processed
  • Work closely with Sales Team to solve order issues and educate them on order policies and guidelines
  • Maintain positive and professional communications, both internally and externally, to resolve order issues
  • Participate in the establishment of cross-functional procedure enhancements
  • Contribute to growing department’s capabilities which may include assisting to build more scalable processes, supporting documentation and / or metric needs, improving quality, etc.
  • Training partners - Ongoing & continuous training of new and existing partners for EMEA / APJ / LATAM region.
  • Working closely with external customers and responsible for training these customers on our PO requirements and mandatory order processing requirements for a clean order process cycle
  • Excellent communication skills and self motivation to target the key distributors / partners in these regions to ensure they know our order processing O2C (order to cash) cycle.
  • Providing all relevant documentation and having excellent interpersonal skills with our external customs
  • Qualifications :

  • Minimum of 2 years of experience in a customer service role or order processing role in a sales environment preferred
  • Experience working with Salesforce (great advantage).
  • Proficiency with CRM and ERP systems in an order processing function
  • Experience working in a channel-driven sales organization
  • Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
  • Flexible and adaptable to meet sudden non-routine and unstructured requests
  • Excellent data entry skills to quickly and accurately review and input data
  • Excellent interpersonal, written and verbal communication skills; strong listening, negotiation and problem-resolution skills.
  • Self-starter with a proven track record in a sales support role with stellar customer service skills
  • Excellent attention to detail and high level of accuracy is needed
  • Superior phone etiquette and ability to deal effectively with internal or external customers and peers
  • Exude integrity in every aspect of your persona and know what it means to be accountable.
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