JOB DESCRIPTION :
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics.
Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Abbott Diagnostic Division s Customer Experience Organization is a part of our customer focusing organization in Europe.
Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organization is responsible to create stronger, solutions-
focused customer partnerships while also meeting the day-to-day service and support needs.
Abbott Diagnostic Division is always pipe-lining for
Sales Rep Diagnostics
The position is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
Major accountabilities :
Full revenue responsibility for 2-4 MM USD including forecasting and target performance achievement.
Act as a trusted partner and adviser as Abbott’s main contact to customers
Manage and drive the development of their accounts, including key activities such as : strategic account management and post-
sales implementation process
New product and menu expansion targeting and sales support
Prepare and execute regular customer business reviews
Manage routine renewals of base business accounts and negotiate long-term contracts
Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)
Provide proactive service
Perform technical service bulletins (TSBs) less than an equal of 2 hours
Implement new assays
Provide ongoing training and coaching to customers
Oversee progress of cross-functional implementation team (post-sale) with project manager
Success in this role is measured by service level achievement, economic profitability, customer satisfaction score, contract renewal rate and managed revenue.
Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.
Requirements / Work experience
Minimum of 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically Business Management and key stakeholders.
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
Candidates must be fluent in local language and English, additional languages are advantageous
The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.
Do you like the sound of our job and do you think you ve got what it takes
We are looking forward to your online application!
JOB FAMILY : Sales Force
DIVISION : LOCATION :
LOCATION : Czech Republic : Remote
ADDITIONAL LOCATIONS : WORK SHIFT :
WORK SHIFT : Standard
TRAVEL : Yes, 75 % of the Time
MEDICAL SURVEILLANCE : Not Applicable
SIGNIFICANT WORK ACTIVITIES :