Service Desk Coordinator 24x7
NTT Ltd.
Prague, Czech Republic
před 25 minutou

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?We are looking for Service Coordinators, motivated juniors who will manage and monitor the requests of our clients and support of the team of network engineers.

We are ready to support you in your career and move you forward! Join us! Working at NTT What you will do : Tracking and monitoring of the Incident SLAs (Service Level Agreements) Timely escalation in case SLA fulfilment is endangered Creation and closure of Major Incident Primary contact for status requests re.

incidents for the client and associated service providers Planning and coordination of incident resolution activities for complex or multi-tower incidents What will make you a good fit for the role?

What you should have : Previous working experience within an IT support environment Very good level of English (German would be an asset) Willingness to work on 24x7 shifts (37,5 hrs per week - 7,5 hrs weekdays, 9,5 hrs weekends) Excellent attention to details focussed on accuracy and quality of delivery Collaborative team player but also able to work independently Adaptability to multi-cultural environments What we can offer to you : variable yearly bonus 5 weeks of vacation 3 sick days per year Notebook and mobile phone Lunch allowance 55 CZK Contribution to the pension insurance in the amount of 1,000 CZK monthly Cafeteria Benefity system : 400 CZK monthly Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year Over standard healthcare Language courses Multisport card Refreshment at workplace, monthly company breakfasts and many more Join us! We will accelerate your career!

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