Oracle’s NetSuite global business unit is looking for an exceptional, self-directed Technical Writer to write technical documentation for NetSuite’s SuiteCloud Platform. An ideal candidate will have excellent writing skills and verbal communication skills, experience documenting cloud-based business software, and demonstrated ability to work in a fast-paced development environment.
·Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects.
·Proactively research product changes to determine scope of edits for assigned areas of documentation.
·Independently write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product.
·Revise documentation to incorporate product updates and product enhancements requested by customers and internal users.
·Provide input on documentation design and implementation.
·Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.
·Produce screenshots, flowcharts, and other graphics.
·Attend and actively contribute to writing and scrum team meetings.
·Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.
·Bachelor’s degree and at least 3 years of experience as a technical writer.
·Attention to detail; excellent English skills; and proficiency in proofreading/editing, writing, and verbal communication.
·Experience learning, using, and writing about business applications, software, and technology; experience documenting cloud-based applications preferred.
·Self-starter: motivated and able to take the initiative.
·A track record of successfully working with development, QA, and technical writing to deliver quality documentation.
·Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making tradeoff decisions; experience in meeting tight deadlines and adapting to changing priorities.
·Experience working with cross-functional teams across product development lifecycles.
·Familiarity with Agile development.
·Experience with the Windows operating system environment and Microsoft Office software, and with current word processing, desktop publishing, and graphics software.
·Experience with source control management systems and XML editing tools preferred.
Detailed Description and Job Requirements
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
As a member of the technical writing division, you will write, review and produce single books or individual chapters, appendices, etc. of product user documentation and/or courseware. Obtain data and information from the appropriate source e.g. technical staff and exercise judgment within defined procedures and practices to determine appropriate action.
Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).