P&O Services Expert with Dutch
Prague, Czech Republic
před 6 dny

Job Description

P&O Services Expert with Dutch, Novartis, Prague, Czech Republic

3000+! That is the number of our internal associates in Netherlands and Belgium that you would be supporting as part of team based in Prague.

Purpose of the role is aligning processes and system functionalities that optimize P&O operations around the world is our passion and we are good at it.

The purpose of this role to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and / or maintenance of processes / services / continuous improvement in scope.

Your key responsibilities :

Your responsibilities include, but are not limited to :

  • Support the team in the operational conversion of P&O strategic objectives, provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.
  • g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers / users through consulting and training

  • Support the identification and planning of services P&O Services will provide.
  • Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and / or experts
  • Perform user administration tasks (e.g. access management).
  • Track service requests and troubleshoots analyze error messages and questions. Support periodic cost and efficiency analyses to support productivity objectives, support personnel cost budgeting process and control.
  • Support evaluation of the services / processes / continuous improvement in scope.
  • Contribute to P&O Services projects at country or BU level
  • Provide rapid, high quality and validated response / support to all HR related queries and requests, take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
  • Maintain Personnel Administration (PA) and Organizational Management HR data changes and actions effective on 1 associate and / or position / org.
  • unit., conduct Quality Assurance (QA) audits and make recommendations for improvements in processes and training, review and design improved work instructions based on QA findings.

    Minimum requirements

    What you’ll bring to the role :

  • Bachelor’s degree required or equivalent working experience
  • 3+ years’ experience in Human Resource Services (or similar service providing organizations)
  • 1+ years’ experience with SAP, Work Day or Success Factors
  • Fluent English and Dutch is required, French additionally would be an advantage
  • Work experience in virtual / remote teams in environment / team / global company preferred
  • You’ll receive :

  • Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis);
  • 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report;
  • Cafeteria employee benefit program choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company);
  • Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services : https : / / www.novartis.cz /

    Why consider Novartis?

    799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives?

    We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

    Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

    Imagine what you could do at Novartis!

    Commitment to Diversity & Inclusion :

    Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

    Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

    Join our Novartis Network : If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here : https : / / talentnetwork.novartis.com / network

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