As Field Technical Service Engineer you will provide regional field service support at customer sites to identify and develop New Business Opportunities with existing product portfolio.
This includes support for New Product trials, troubleshooting of problems on customer equipment (film or machine related), and supporting resolution of quality issues.
You will act as a liaison with machine suppliers, working with them to ensure a close link with Amcor in an effort to secure new business opportunities.
Main responsibilities :
Provide Field Technical Support to customers across different markets in the Central & Eastern Europe region
Execute on field service calls, following up with detailed field service reports to enhance communication internally and externally
Maintain close contact with Sales, Quality & R&D departments, customers on various seniority level and raw material / machine suppliers
Autonomously maintain schedule and work with the sales team to best meet the schedule needs of the customers
Actively support customer packaging trials from first attempts through to industrial qualifications
Resolve issues with packaging material / machine / product interactions
Assist R&D and sales with the acquisition of key information needed from the customer in order to support the new product development process
Support AFEMEA plants and customers by helping to rapidly resolve quality issues at customer sites and eliminate / reduce losses
Engage with customers on-site to resolve quality issues by making recommendations on machine processing or other changes (both at customer’s and Amcor’s end)
Focus on customer satisfaction & retention as well as securing new customers through the on-site support and involvement in new product development
Partner with Packaging Machine Suppliers, educating them in Amcor’s product portfolio, restocking them with sample materials, building the relationship
Minimum of 3-5 years experience in a similar role in the packaging industry
University degree in Engineering, related field or equivalent engineering experience
Good understanding of flexible packaging converting processes (printing, laminating, film extrusion, forming and filling)
Experience with equipment control systems, feedback loops, thermal transfer, hydraulic systems, cooling and heating systems, etc.
Knowledge of packaging validation procedures
Fluent English level and fluent Polish, Czech, Slovak or Russian language
Excellent problem-solving skills
Strong focus on customer with team working spirit
Ability to learn & work in a fast-paced dynamic environment
Strong people skills with ability to develop teamwork and achieve results
Strong written and oral communication skills
Rigor and ability to organize own work