Urban Decay Specialist
loreal
Prague Czech Republic
před 1 dnem
  • To maximize sales byproviding customers with mastery of retail skills, service and advice andmanage the team of brand BAs
  • Support new customeracquisition target acheivement through offering makeup consultation andservices and support animation / promotions.
  • Maximize consultationbooking.
  • Generate sales to achievemakeup sales target by applying brand selling method, expert product knowledgeand demonstrate professional makeup application skills with strong crossselling capabilities.
  • Animate local PR events / promotionon make up - Support daily operations at point of sales (POS) activities :
  • Follow brand CRM proceduresto recruit and loyalize customers.
  • inventory support -Maintaining the counter (including makeup stations) quality and merchandising.- Handling customer complaints.
  • Responsible to monitor & upkeep BAon-counter image. Consistently motivate team to upgrade creativity on makeupand image.
  • Participate in mentoringprogram to support new BA integration.

  • Able to provide one-on-onecounter coaching and training support on image and makeup skills. Work closelywith Counter Managers and Flagship Managers to provide targeted OTJ training.
  • Provide mentoring for makeup experts.

  • Support classroom trainingon makeup techniques and skills demonstrations. Design and develop serviceritual and specific techniques.
  • Train the generic BAs fromSephora and prepare the specifique training modules for instore as well asclassroom trainings
  • activela cooprate withsales teams in the field and in the office
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